Shipping Overview
We’re committed to delivering your order reliably and transparently—every step of the way. While we serve customers across a select group of countries, our focus remains on providing consistent, well-communicated shipping experiences tailored to regional logistics and customs requirements.
Processing Time
Once your order is confirmed and payment is verified, we begin preparation in our fulfillment center. Orders are typically processed within 3–7 business days. Please note that processing time starts only after full payment clearance and does not include weekends or public holidays.
Domestic Delivery
For customers located within our primary service region, standard delivery usually takes 3–5 business days after dispatch. Transit times may vary slightly depending on your specific location, carrier capacity, and local delivery conditions.
International Shipping
We offer international shipping to a curated list of destinations outside our domestic market. Estimated transit times range from 14 to 30 days after dispatch, though actual delivery may vary due to customs inspections, local import procedures, carrier performance, and regional infrastructure.
Shipping Costs
Shipping fees are calculated dynamically at checkout based on your location, package weight, dimensions, and selected service level. You’ll see the final cost before completing your purchase—no hidden charges or post-order adjustments.
Customs, Duties & Taxes
For international orders, applicable import duties, taxes, or value-added tax (VAT) may apply upon arrival in your country. Where required by law, VAT is collected at checkout. In other cases, these fees are determined and collected by local authorities—and become the responsibility of the recipient.
Order Tracking
Yes—we provide end-to-end tracking for all shipped orders. Once your package leaves our facility, you’ll receive real-time updates through your order page on our website. No email sign-up or additional steps are needed; tracking information becomes available automatically.
Delays & Missed Deliveries
While we strive for timely delivery, occasional delays can occur due to factors beyond our control—including severe weather, customs clearance, carrier network disruptions, or national holidays. If your order appears significantly delayed or hasn’t arrived within expected timeframes, our support team is ready to assist promptly.
Multiple Shipping Addresses
At this time, we do not support splitting a single order across multiple shipping addresses. Each order must be delivered to one physical location. If you need items sent to different places, please place separate orders.
Contact Information
Have a question about your shipment? You can reach our customer support team directly through the contact form available on our website. Visit https://www.quartzgarnet.com and navigate to the “Contact” section to submit your inquiry. We aim to respond to all shipping-related questions within one business day.